Frequently Asked Questions
What is the refund policy?
All sales on are final, all products are made to order and as such can not be refunded for change of mind after the first 48 hours have passed, please make sure you select all products carefully including sizing, spelling of name or gamertags and any other applicable details.
If there is an issue with your order upon reception a refund may be offered if there is a defect or fault with the product including but not limited to: physical fault with the product including rips, holes, tears or other physical defects with the garment this does not include incorrect sizing.
All product faults must be lodged within the first 48 hours of reception and must be returned to Magnus Apparel including all original packaging, tags etc, after this period has passed if there is a legitimate physical product complaint that has been investigated by Magnus Apparel we will work with the buyer to a resolution.
How long until I receive my products?
Due to the effects of COVID-19 we ask that you allow an additional 25 business days on top of the usual 20 business day turnaround. We appreciate your patience and will work our very hardest to make sure you receive your custom made apparel on time.
How do I get my own storefront?
Please feel free to email us or join the Magnus Apparel Discord and create a support ticket and members of our Shipping/Orders department will get into contact with you and help you step by step to get your very own storefront up and running.
Why should I use Magnus Apparel to produce and sell my apparel?
Magnus Apparel is a staple name in the apparel community, we provide the best quality products which are all custom made to order. Each product is meticulously checked and made sure they are 100% perfect before being shipped out to you and your fans.
All other queries
For all other queries not answered by the above please use our contact form, if you are an existing customer please include your order number, email address and full name so we are able to verify you are the paying customer, we do not discuss details of orders with other members of the public due to privacy reasons.